FAQs
Frequently Asked Questions
Shipping
How long will it take to receive my order?Yes! We source local available stocks only.
We have a range of in stock items that can be dispatch and delivered to you within 7 - 21 business day depending on logistic schedule.
Finding something you love is one thing. Making sure it fits is another. Measuring door, hallway and turns when receiving delivery to ensure your furniture will fit through when receiving is a must. As for the furniture to fit your space, we strongly recommend to map out your space using masking tap or large piece of paper to show actual size of the furnitures. Always add minimum 3 - 5 cm margins when measuring.
Do you make custom furniture or different colour options?
No, we only sell ready made new furniture pieces at this time.
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Return Policy :
At Brooklyn Pty Ltd, we strive to provide you with high-quality furniture and excellent customer service. We understand that sometimes issues may arise with your order. Please review our return policy below to understand the processes for addressing different situations.
1. Damaged or Incorrect Items:
If you receive your furniture in a damaged condition or if you have received the wrong item, we sincerely apologize for any inconvenience caused. In such cases, please follow these steps:
Contact Us: Reach out to our Customer Service within 7 days of receiving the item. You can contact us through via Whatsapp on the website or send us a message on 0431908821 .
Provide Details: Please provide your order number, a description of the damage or the incorrect item received, and photographs that clearly show the issue. This will help us expedite the resolution process.
Arranging Repair or Replacement: Once we have assessed the situation, we will work with you to arrange for either a repair or a replacement of the damaged or incorrect item. Our aim is to ensure that you receive the product you originally ordered in the best possible condition.
2.
Change of Mind Returns:
We acknowledge that preferences can change, but due to the substantial size of our furniture pieces and the significant cost associated with transportation, we regret to inform you that we do not accept returns solely based on a change of mind. We are confident that our website, detailed product descriptions, images, and our dedicated customer service team are equipped to assist you in making well-informed decisions before finalizing your purchase.
3.
Cancellation of Orders:
We understand that circumstances can evolve unexpectedly. If you wish to cancel your order due to a change of mind, we can accommodate the cancellation request only if the goods have not been dispatched from our warehouse. Once the order has been dispatched, the cancellation option is no longer available. Please reach out to our Customer Service team at the earliest convenience to inquire about the status of your order and to request cancellation, if applicable.
4. Repair or Replacement:
Upon receiving and inspecting the returned item, we will determine whether a refund or replacement is appropriate. Please allow 14 - 21 business days for this process to be completed. Refunds will be issued to the original payment method used for the purchase.
Please note that this return policy applies only to purchases made directly from [Your Company Name]. If you purchased our products through a third-party retailer, their return policy would apply.
We appreciate your understanding of our return policy and your trust in At Brooklyn. If you have any questions or need assistance, please do not hesitate to contact our Customer Service team.